Privacy Policy xoloksgp –
Player Data Security in Malaysia

This Privacy Policy explains how xoloksgp ("we", "Platform") collects, uses, stores, and protects your personal information when you use the website, mobile app, or any services offered by xoloksgp.

By registering an account or using xoloksgp services, you agree to the data collection and processing practices described in this document. If you do not agree with any part of this policy, please discontinue use of our platform.

Xoloksgp is committed to ensuring your personal data is protected to the highest industry standards and applicable legislation. We regard your trust as our most valuable asset and will never compromise it.

Xoloksgp collects your personal data through several methods — directly from you during registration, through your use of the platform, and automatically via technologies such as cookies and server logs. The following are the categories of data we collect:

We only use your personal data for legitimate and necessary purposes. The following are the primary purposes for which xoloksgp uses your data:

• Account Management: To create, maintain and ensure the security of your account on the xoloksgp platform.
• Identity Verification (KYC): To verify your identity in order to meet regulatory requirements and prevent fraud and money laundering.
• Transaction Processing: To process deposits, withdrawals and any financial transactions made through the platform.
• Customer Support: To provide support, answer enquiries and resolve any issues you encounter.
• Platform Security: To detect and prevent fraudulent activity, abuse or security threats against the platform and our members.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need assistance related to problem gambling.
• Service Improvement: To analyse platform usage and make continuous improvements that enhance the user experience.
• Legal Compliance: To fulfil legal obligations and applicable regulatory requirements.

Xoloksgp does not share your personal data with third parties except in the following limited and controlled circumstances:

• Payment Service Providers: Financial data that must be shared with payment processors to carry out your deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
• Identity Verification Providers: Your identity information may be shared with accredited KYC services for verification purposes during the registration process or audits.
• Statutory Authorities: We may be required to disclose certain data to law enforcement authorities, regulatory bodies, or government agencies when ordered to do so through a valid legal process.
• Technology Providers: Technical infrastructure providers such as cloud hosting services that help us operate the platform. All such providers are bound by data processing agreements that comply with international data protection standards.

In all of the above situations, xoloksgp ensures that data is shared only to the extent necessary and that recipients are bound by equivalent or stricter confidentiality obligations.

Xoloksgp uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• User Preference Cookies: Saves your preferences such as language and display settings to make future use more convenient.
• Analytics Cookies: Helps us understand how players use the platform for improvement purposes. This data is collected in aggregate and does not personally identify you.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality.

Xoloksgp retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. In general:

• Active account data is retained for the duration your account remains active, plus the period required by applicable legal obligations following account closure.
• Financial transaction records are retained for a minimum of five to seven years to meet financial reporting and tax obligations.
• Customer support communication records are retained for three years from the date of the last interaction.
• Technical data such as access logs is retained for a shorter period, typically between 90 days and one year depending on operational requirements.

Once the retention period expires, your data will be securely deleted or anonymised (identifying information removed) in accordance with established procedures.

As an xoloksgp player, you have the following rights regarding your personal data. These rights can be exercised by contacting our support team via live chat:

• Right to Access: You have the right to know what personal data we hold about you and to obtain a copy of it.
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data, subject to applicable legal obligations.
• Right to Restriction of Processing: You have the right to request that we restrict how we process your data under certain circumstances.
• Right to Object: You have the right to object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You have the right to receive your data in a usable format and transfer it to another provider, where technically feasible.

When you use the xoloksgp App on Android or iOS, the same data protection practices apply. Our App uses end-to-end encryption for all communications between your device and xoloksgp servers. The following security measures apply specifically to the mobile platform:

• All data transmitted between the App and xoloksgp servers is protected by the latest SSL/TLS encryption.
• The xoloksgp App does not store sensitive information such as passwords or financial details locally on your device.
• Biometric authentication features (fingerprint or facial recognition) available on the App use your device's local security technology and do not transmit biometric data to our servers.
• We recommend always updating the xoloksgp App to the latest version to ensure you have the most current security protection.

Xoloksgp reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the technologies we use. Any significant changes will be communicated to you through:

• In-platform notifications on xoloksgp while you are logged in.
• Update of the "Last Updated" date at the top of this document.

Your continued use of the xoloksgp platform after a change announcement is considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of the latest version of our Privacy Policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the xoloksgp customer support team via live chat available 24/7 on the platform. Our team is happy to assist you in Bahasa Malaysia or English.

For more information on the platform's terms of use, please refer to Terms and Conditions us. For information on responsible gambling practices, visit the Responsible Gaming us.